Legal

Cancellations, refunds & delivery

How you receive what you buy, how long you have to cancel and how we refund you.

Last updated: November 2026

Service delivery

All our services are provided in person in South Florida. We do not sell or ship physical products.
When you pay, you instantly receive the Stripe receipt by email.
Within 24 hours we contact you on WhatsApp or by email to set the date, time and place.
We recommend buying at least 48 hours in advance. If we cannot offer you a date that works, we refund 100%.
Each purchase is valid for 12 months from the payment date.

How each experience is delivered:

VIP club entry: on the agreed night, a host meets you at the club door with your name on the list.
Airport transfer: the chauffeur tracks your flight and waits for you at the MIA arrivals exit with a sign with your name.
In-home massage: the therapist arrives at your home or villa at the agreed time with table, towels and oils.

If you have not set a date yet, you can request a full refund within 30 days of purchase.
Once a date is set, you can cancel or reschedule at no cost up to 72 hours before the service.
With less than 72 hours' notice, or if you do not show up, there is no refund.
If we cancel, or the service cannot be provided due to weather, closure of the venue or any other cause beyond your control, we refund 100% or reschedule, whichever you prefer.
Transfers: if your flight is delayed, the chauffeur waits at no cost. If it is cancelled, we reschedule at no cost.
VIP club entry: if the club refuses entry because the minimum age or dress code is not met, there is no refund.

More than 60 days before arrival: the deposit is refunded, minus the processing fees stated in the contract.
Between 60 and 30 days before: 50% of the total is retained.
Less than 30 days before: no refund. We recommend travel insurance.
If there is an official hurricane evacuation order for the home's area, we reschedule or refund the affected nights.
Some homes have their own conditions, which are stated in the contract before signing.

These are governed by their own quote and contract, which state the deposit, cancellation deadlines and which part is refundable.

Email contact@luxuria21.com or message us on WhatsApp at +1 (754) 364-2517, with your name and the email you used to pay.
We reply within 24 hours.
Approved refunds are issued through Stripe to the same card you paid with. Depending on your bank, they show on your statement within 5 to 10 business days.
There are no product returns because we only sell services.

Luxuria 21 LLC
8910 Miramar Pkwy, Ste 305 B #1018, Miramar, FL 33025
Email: contact@luxuria21.com
Phone and WhatsApp (24/7): +1 (754) 364-2517