Legal

Terms & conditions

We want you to know exactly what you are booking, what you pay and under what conditions. If you have questions, contact us before booking.

Last updated: November 2026

Who we are

This website and the services it offers belong to Luxuria 21 LLC, a limited liability company registered in the State of Florida (Sunbiz L25000106932), based in 8910 Miramar Pkwy, Ste 305 B #1018, Miramar, FL 33025. In these terms, “Luxuria 21”, “we” or “us” means Luxuria 21 LLC, and “you” or “customer” means anyone who uses the website or books a service.

Acceptance

By using this website, making a booking or buying an experience online, you accept these terms, our Cancellation & refund policy and our Privacy policy. If you do not agree, please do not use the website or book our services.

Our services

• We offer luxury home and villa rentals, transfers, concierge, event planning and experiences in South Florida.
• Some services are provided by vetted partners such as captains, chefs, chauffeurs, therapists or clubs. Luxuria 21 coordinates them and remains your single point of contact; each partner provides the service under its own licenses and insurance.
• Photos and descriptions on the website are for guidance. We do our best to keep them accurate and will tell you about any significant change before the service.

Prices, currency and taxes

• All prices are in US dollars (USD).
• The price of experiences bought online is final and includes applicable taxes.
• Homes and tailor-made services are quoted in writing. Each quote states whether Florida and county lodging taxes, cleaning and the security deposit are included.
• We may change prices at any time, but changes do not affect purchases already paid for or quotes already accepted.

Payments and security

• Online payments are processed by Stripe, a PCI DSS Level 1 certified processor. Luxuria 21 does not receive, see or store your full card details.
• The entire website uses an encrypted connection (HTTPS).
• We accept Visa · Mastercard · American Express · Discover · Apple Pay · Google Pay.
• The charge appears on your card statement as LUXURIA 21.

Experiences bought online

• After payment you receive a receipt by email. Within 24 hours we contact you on WhatsApp or by email to set the date and time.
• Each purchase can be used within 12 months of the payment date.
• Service delivery, rescheduling, cancellations and refunds are governed by our Cancellation & refund policy.

Home and villa bookings

• Every booking is confirmed with a signed contract and a 50% deposit. The balance is due 30 days before arrival.
• Some homes require a refundable security deposit, returned within 14 days after check-out if there is no damage.
• The lead guest must be 21 or older and present during the stay.
• Guests must follow the house rules, the maximum occupancy and the check-in and check-out times stated in the contract.

Event and capacity rules

• Events are only allowed in event-approved homes, with prior written approval.
• The total number of people, guests included, may not exceed the capacity stated in the contract.
• Local noise hours and city ordinances must be respected. Amplified music ends at the time stated in the contract.
• Permits, security, parking and event insurance are arranged in advance and may have an additional cost.
• An unauthorized event, or one that exceeds capacity, may end the stay without a refund and lead to charges against the security deposit.
• Smoking is only allowed in designated outdoor areas.

Legal restrictions

• Clubs and services involving alcohol: guests 21 and over with valid ID only, as required by Florida law.
• Transfers: the number of passengers and pieces of luggage may not exceed the vehicle's capacity. Children travel in the safety seat required by Florida law; let us know when booking.
• Massages: provided by a Florida-licensed therapist and not a substitute for medical treatment. Tell us about any injury, pregnancy or other health condition.
• Services are provided in South Florida (Miami-Dade, Broward and Monroe counties) unless agreed otherwise in writing.
• We may refuse or cancel a service if its use is illegal or puts people or property at risk.

Promotions and perks

• The next-trip perk and any discount are communicated in writing, with their value, validity and conditions.
• Unless stated otherwise, they cannot be combined with other promotions, cannot be exchanged for cash and are non-transferable.
• Expired promotions cannot be used.

Liability

• The customer is responsible for any damage they or their guests cause to homes, vehicles or boats.
• We are not liable for delays or cancellations caused by events beyond our control, such as weather, hurricanes, decisions by authorities, utility outages or airline problems. In those cases we offer to reschedule or refund under our Cancellation & refund policy.
• To the extent permitted by law, our maximum liability to the customer is limited to the amount paid for the service concerned.

Governing law and claims

• These terms are governed by the laws of the State of Florida, United States. Any dispute will be resolved in the courts of Miami-Dade County, Florida.
• Before filing a claim or a chargeback with your bank, please contact us: we can almost always solve it within a few days.

Changes to these terms

We may update these terms. The current version is the one published on this page, with its update date. Each purchase is governed by the terms in force when it was made.

Contact

Luxuria 21 LLC
8910 Miramar Pkwy, Ste 305 B #1018, Miramar, FL 33025
Email: contact@luxuria21.com
Phone and WhatsApp (24/7): +1 (754) 364-2517